No more awkwardness and confusion.
- Simple – Give yourself and your team easy, useful vocabulary and phrases that can be learned and used company-wide.
- Clear – Improve your confidence with correct pronunciation for mutual understanding and successful communications.
- Concise – Make your telephone conversations short and efficient.
- Professional – Earn the appreciation of your partners and customers with effective and courteous communication that builds good relationships.
- International – Align your team with global standards and practices in Business English and the special language of telephony.
- Strategic – Prepare yourself with skills that solve communication problems.
- Productive – Arm your team with awareness and skills that maintain high levels of service and a foundation in trust-building salesmanship.
- Profitable – Close sales calls and succeed in cold calls.
- Simple – Give yourself and your team easy, useful vocabulary and phrases that can be learned and used company-wide.
- Clear – Improve your confidence with correct pronunciation for mutual understanding and successful communications.
- Concise – Make your telephone conversations short and efficient.
- Professional – Earn the appreciation of your partners and customers with effective and courteous communication that builds good relationships.
- International – Align your team with global standards and practices in Business English and the special language of telephony.
- Strategic – Prepare yourself with skills that solve communication problems.
- Productive – Arm your team with awareness and skills that maintain high levels of service and a foundation in trust-building salesmanship.
- Profitable – Close sales calls and succeed in cold calls.
This course teaches you professional telephone strategy, skills and language.
- Manage the difference in skills between speaking on the phone and in person
- Get strategies and language to improve telephone communication issues
- Use your tone of voice to persuade and inspire
- Use a set of professional phrases so you're never at a loss for words
- Take messages your callers and team appreciate
- Use and manage the appropriate level of formality
- Answer and transfer calls according to brand standard
- Make appointments with warm calls and cold calls
- Make sales calls and close sales
- Build trust with consistency and build belief in your brand
Take control of your calls.
Right here, right now.
Contact me to find out more or make an appointment.
CLICK HERE
This course includes an 8-page workbook.
It is held live, online, for a maximum of 4 students per session (only those you invite).